Frequently asked questions

Shared trips start from £695 per pet one way, depending on the route and the size of the crate. Designated trips and owner and pet transfers are quoted individually. Every quote is in writing and lists any extras before you book.

No. On shared trips the driver sleeps in the vehicle with the pets overnight. On a designated trip your pet stays in a hotel room with the driver. On an owner and pet transfer you and your pet stay in a pre booked pet friendly hotel.

Every 2 to 3 hours for a walk, water and toilet break, plus feeding at the usual times. Cats are checked and given water at every stop.

You receive photos and short videos during the trip and a message at every stage: collected, on the crossing, arrived. If something changes in the schedule, we call.

Both. The Eurotunnel crossing takes about 40 minutes, the ferry about 90 minutes. We choose based on the schedule and the animals on board, and on an owner and pet transfer you choose.

The crates are modular. Two large crates combine into one space for giant breeds such as a Great Dane or Saint Bernard, and the hydraulic ramp helps large or elderly dogs board without jumping.

Yes, cats travel regularly with us, in their own crate in a separate part of the pet section. Please provide a soft fabric carrier for the handover.

The whole of the UK including Scotland, and Spain and France from north to south. On shared trips we follow a corridor and agree collection points with you. Ireland, Belgium, the Netherlands, Germany, Switzerland, Italy and Portugal are possible on request.

A microchip, a rabies vaccination given at least 21 days before travel and a valid travel document (EU pet passport or animal health certificate). Dogs entering Great Britain also need tapeworm treatment 1 to 5 days before arrival. See the preparation page for the full checklist.

Yes. We work with a partner vet in Kent who issues the certificate within the 10 day window before departure. Ask for it on your quote.

We provide the crate, bedding, water bowl and blanket. You provide your pet's usual food, so there is no change of diet during the trip.

ProntoPets holds DEFRA Type 2 transporter authorisation for long journeys and is fully insured for the animals in our care. Our vehicles are inspected to the animal transport standard.

After every trip the pet section is disinfected with a high grade virucide and the vet bedding is washed at 90 degrees. Each pet gets fresh bedding.

Yes. Boarding kennels, catteries, veterinary clinics and groomers that refer clients regularly get partner rates. Get in touch to discuss.